WorkPDA Deletion

PDA Deletion Utility (menu option)

Sometimes the Work Orders PC WorkPDA Sync File and the PDA Device File get out-of-sync. The PC WorkPDA Sync file is very simple to clean up by running the Download with Delete records on PDA option set to ON. Deleting records off of the PDA device is not always that simple. Out-of-Sync records is caused when a PDA device record has been changed and was not synchronized prior to being synchronized with a new download. If that download includes the same work order record, it's not a problem. But if the new download does not include that record; it gets left on the PDA device. In this case, that record must be deleted (removed) from the PDA.

Purpose

This has only one purpose and that is to delete out-of-sync records from the Work Orders PDA device file.

Two ways to delete (remove) out-of-sync records from your PDA device.

PDA Deletion Utility, try this first; if it fails use the 2nd.
Delete the Work Orders Form from the PDA device

1) PDA Deletion Utility

Note: No need to be concerned with ProServe data when deleting records from the PDA. Usually out-of-sync records would never get uploaded anyway.

Important: It's very important to synchronize with your PDA device when prompted to by this process. You will be prompted twice, 1st time to sync records to PDA, 2nd time to delete records from PDA.

Select the PDA Device Username by clicking that Username.
Enter up to 10 Work Order Numbers to be deleted.. (you must enter the whole number 00001234)
Select the Delete button..
You will be prompted (1st time) to Sync to your PDA wait until the synchronization process has completed before selecting the Okay button.
You will be prompted (2nd time) to Sync to your PDA wait until the synchronization process has completed before selecting the Okay button.
Check your PDA Device and verify that these records have been removed.

Note: If you continue to experience ODBC errors during this process, try the process below.

2) Delete Work Orders Form from PDA Device

Note: After deleting the Work Orders form off the PDA device, you will be able to synchronize it back down.

Note: The Contacts sync file does not synchronize back to the PC, so there should never be out-of-sync records between your PC and PDA device.

Warning: Be sure to synchronize and upload all completed work orders before continuing. This process will delete all records from your PDA device.

Empty the Work Orders PC Sync file by running the Download with the Delete records on PDA option turned ON.
... DO NOT Synchronize with your PDA Device.
Follow steps below to delete the Work Orders from.

Deleting forms from your PDA Device

Palm Device

Log on to your PDA Device.
Open the WorkPDA application to the 1st menu screen. (this is where the Work Orders and Contacts forms are listed)
a) Click on the WorkPDA v1.0 header in the top left-hand corner.
b) This pulls down a Options menu, select Delete Form Designs
c) This brings up the Delete Forms and Data menu screen.
d) Select the Work Orders form so it's highlighted.
e) Select the Delete button, this will allow you to verify deletion.
g) Select the OK button to complete deletion.
Repeat steps a - g to delete the Contacts form.

Pocket PC Device

Log on to your PDA Device.
Open the WorkPDA application to the 1st menu screen. (this is where the Work Orders and Contacts forms are listed)
a) Click on the Database option at the bottom of screen.
b) This pulls up a Options menu, select Delete Forms
c) This brings up the Forms menu screen.
d) Select the Work Orders form so it's highlighted.
e) Select the Delete button, this will allow you to verify deletion.
g) Select the OK button to complete deletion.
Repeat steps a - g to delete the Contacts form.

Then synchronize with your PDA Device, this should restore the Work Orders form and the Contacts form if it was deleted.
Run the Download process to load new records.
Then synchronize.

07/19/2006